Help centre

How can we help?

Short answers to what shops ask us most. Can’t find it? We answer in English, മലയാളം, हिन्दी, தமிழ், తెలుగు and ಕನ್ನಡ.

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Getting started

Your first day on StoreWebs

How do I get my shop on StoreWebs?

We set every shop up with you — there is no do-it-yourself sign-up. Fill in the form or call us, and we create your shop, your web address and your first staff login.

How do I add my products?

Send us a spreadsheet and we import it, or add them yourself one by one or by scanning barcodes. Each needs a name, a price and its GST rate.

What do I need at the counter?

A PC, laptop or tablet with a browser. A barcode scanner and a thermal printer are optional, and most common models work.

Billing & POS

Bills, payments and returns

How do I cancel a bill?

Open the bill and choose Cancel. It stays in your records marked cancelled, so your bill numbers have no gaps.

How do I split a payment?

On the payment step, add a second method — for example ₹1,000 cash and the rest by UPI.

How do I send a bill on WhatsApp?

Add the customer’s phone number to the bill and choose Send. They get a link to the bill.

Stock

Products, purchases and counts

Why does my stock look wrong?

Open the product’s stock history. Every sale, purchase and adjustment is listed with who made it, so you can see where the difference came from.

How do I record stock that arrived?

Go to Purchases, open the supplier’s order and choose Receive. Enter what actually arrived.

How do I set a low-stock alert?

On the product, set its minimum stock. It shows on your dashboard when stock falls below.

Online store

Your website, orders and delivery

What is my store’s web address?

yourshop.storewebs.com, where "yourshop" is the name chosen when your shop was set up. It is shown on your dashboard.

How do I hide a product from the website?

Open the product and turn off Show online. It stays on sale at the counter.

How do I assign an order to a delivery person?

Open the order, choose Assign and pick from your delivery staff. They see it on their phone.

Plan & billing

Your StoreWebs subscription

How do I change my plan?

Write to us or call us and we change it. The difference is worked out for the days left on your current plan.

Can I get a refund?

Yes, within 7 days of paying for a plan. See the refund policy.

Where are my StoreWebs invoices?

In Settings → Plan. Each one is a GST invoice with our GSTIN.

Staff & security

Logins, roles and your data

How do I add a cashier?

Settings → Staff → Add. Give them the Cashier role and they can bill, and nothing else.

Someone left. How do I stop their login?

Settings → Staff, open their name, and choose Deactivate. They are logged out at once.

Can I see who changed a price?

Yes. Every price change, stock adjustment and cancelled bill is recorded with who did it and when.

Start with StoreWebs

Tell us where to reach you and we will set your shop up.

Please enter your shop name.

Please enter your name.

+91

Enter a 10-digit mobile number starting with 6, 7, 8 or 9.

We use your number only to contact you about StoreWebs.

Got it, there.

We have your details and we will contact you on +91 98765 43210.

Find your shop

Every shop has its own address. Type the name we gave you when your shop was set up, and we will take you to its sign-in.

Lowercase letters, numbers and hyphens. Paste the whole address if you have it — we will take care of the rest.

Not sure of the address?

Check the welcome message we sent on WhatsApp when your shop was set up.

Message us on WhatsApp
No shop yet?

Ask us to set one up — we do it for you, and there is nothing to install.