In short
- We collect what we need to run your shop’s software, and nothing to sell.
- Your shop’s customer data belongs to your shop. We process it on your behalf.
- We never sell personal data, and we do not show ads.
- You can ask to see, correct or delete your data at any time.
Who we are
StoreWebs is operated by legal entity name, registered address (“StoreWebs”, “we”). This policy covers storewebs.com, every shop’s store at a storewebs.com address or its own domain, and the StoreWebs apps.
We aim to follow the Digital Personal Data Protection Act, 2023 and the rules made under it.
Two kinds of data
We handle personal data in two different roles, and the difference matters:
- Our customers — shop owners and their staff. For their accounts and billing, we decide what is collected and why.
- Our customers’ customers — people who buy from a shop. That data belongs to the shop. We store and process it only to provide the shop’s software, on the shop’s instructions.
If you bought from a shop that uses StoreWebs, the shop is responsible for your data. Contact them first; we will help them answer you.
What we collect
From shop owners and staff
- Name, mobile number, email and role in the shop
- Business details: shop name, GSTIN, address
- Plan and payment records (card details are handled by our payment provider, not stored by us)
- Sign-in records: time, device and IP address, for security
From a shop’s customers, on the shop’s behalf
- Name, mobile number and delivery addresses
- Orders, bills and payments
- Messages sent about their orders
From visitors to storewebs.com
- What you type in our forms
- Basic, cookie-free usage statistics confirm analytics tool
Why we use it
- To run the software your shop pays for
- To send messages you or your shop asked for — bills, order updates, reminders
- To keep accounts secure and investigate misuse
- To answer you when you contact us
- To meet our legal duties, for example keeping tax records
We do not use a shop’s customer data for our own marketing, and we do not sell personal data to anyone.
How long we keep it
For as long as your shop uses StoreWebs, and afterwards only as long as the law requires — tax records, for example. After your shop leaves, we delete or anonymise its data within number of days, once you have had the chance to export it.
How we protect it
Each shop’s data is kept separate from every other shop’s. Access is limited by role, passwords are never stored in readable form, connections are encrypted, and important changes are logged. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
Your rights
You can ask us to:
- tell you what personal data we hold about you and how we use it
- correct or complete it
- delete it, where we are not required to keep it
- stop using it where you gave consent
- name someone to act for you if you cannot
Write to our Grievance Officer below. We reply within number of days.
Grievance Officer
name
email
postal address
If you are not satisfied with our answer, you can complain to the Data Protection Board of India.
Changes to this policy
If we change this policy in a way that matters, we will tell shop owners by email and in the app at least number of days before it applies.