In short
- Ask within 7 days of paying for a plan and we refund it in full.
- No questions you have to answer — though we would like to know why.
- The refund goes back the way you paid.
- You can export your data before your shop is closed.
The 7-day refund
If you ask within 7 days of paying for a new plan, we refund the full amount you paid, including GST. This applies to the first payment for a plan and confirm: renewals and upgrades too?.
How to ask
- WhatsApp or write to us from the phone number or email on your shop’s account, or use the contact form.
- Tell us the shop’s name. That is all we need.
When you get it
We confirm your refund within number of working days and send it back the way you paid. Banks can take a further number of days to show it in your account.
After 7 days
After 7 days, a plan is not refundable, except where these terms say otherwise or the law requires it. If something is wrong with the service, talk to us first — we would rather fix it.
What is not refunded
- Fees charged by payment gateways on your customers’ online payments — those are their fees, not ours.
- any one-off setup or hardware charges, if they exist
Your data
When a refund closes your shop, you can export your products, customers and bills first. We keep your data for number of days in case you change your mind, then delete it as our privacy policy describes.